1. Information We Collect
We collect information you provide when creating an account and using the Service:
- Account information: name, email address, company name, phone number
- Business data: customer records, job details, invoices, technician information, pricebook items
- Payment information: processed securely through Stripe; we do not store card numbers
- Usage data: login times, feature usage, and device information for service improvement
- Location data: technician GPS coordinates (when the technician app is active) for dispatch purposes
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Process transactions and send related notifications
- Send service-related communications (account alerts, updates)
- Provide customer support
- Ensure security and prevent fraud
3. Information Sharing
We do not sell your personal information. We may share information only in these circumstances:
- Service providers: with trusted third parties who help us operate the Service (hosting, payment processing, email delivery)
- Legal requirements: when required by law, subpoena, or legal process
- Business transfers: in connection with a merger, acquisition, or sale of assets
- Your customers: information you choose to share via the customer portal, invoices, or notifications
4. Data Security
We implement industry-standard security measures to protect your data, including:
- Encrypted connections (HTTPS/TLS)
- Hashed passwords (bcrypt)
- Per-organization data isolation
- Secure session management
5. Data Retention
We retain your data for as long as your account is active. Upon account termination, you may request a data export within 30 days. After the retention period, data may be permanently deleted.
6. Your Rights
You have the right to:
- Access: view and export your data at any time via Settings
- Correction: update your information through the Service
- Deletion: request account and data deletion by contacting support
- Portability: export your data in standard formats (CSV, PDF)
7. Cookies
We use session cookies to keep you logged in and maintain your preferences. We do not use third-party tracking cookies or advertising cookies.
8. Third-Party Services
The Service integrates with third-party providers including Stripe (payments), Twilio (SMS), and others. Your use of these integrations is governed by their respective privacy policies.
9. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.
11. Contact
For privacy-related questions or requests, contact us at the email address associated with your account administration.